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Priority Pass Reviews

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12 Reviews
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About Priority Pass

Prioritypass.com offers a range of products and services designed to enhance the airport experience. Their main offering is the Airport Lounge Membership, which provides access to over 1,500 airport lounges worldwide. The membership is available in three tiers: Standard, Standard Plus, and Prestige, catering to occasional, regular, and frequent travelers respectively.

In addition to lounge access, Priority Pass members can enjoy a variety of additional benefits both within and beyond the airport. These include partnerships with airport spas for free or discounted services, and Minute Suites for some peace and quiet.

Priority Pass also offers a bespoke airport guide to enhance the airport experience. Members can download the Priority Pass App to find and access lounges and experiences, navigate airports, manage their account, and more.

There's also a special program called Priority Pass Select, designed for customers who receive their membership through a US Financial Institution. This program provides access to lounges and experiences in 95% of the world's busiest airports.

Lastly, Priority Pass has a partnership with Wells Fargo, where cardholders of certain Wells Fargo cards are eligible for a complimentary annual Priority Pass membership. However, individual lounge visit fees will apply.

Please note that access to lounges is subject to space availability, and pre-booking is available at select locations for a small fee.

Priority Pass Pros & Cons

Pros of Priority Pass:

  1. Global Access: Over 1,600 airport lounges and experiences worldwide, including in over 130 countries.
  2. Complimentary Amenities: Free Wi-Fi, food, beverages (including alcohol), and sometimes spa services.
  3. Quiet and Comfortable Spaces: Lounges offer quiet spaces to work or relax, with comfortable seating and charging points.
  4. Exclusive Retail and Dining: Access to exclusive retail, dining, spa, and sleeping options in selected airports.
  5. Flexible Membership Options: Three membership levels (Standard, Standard Plus, and Prestige) with varying costs and benefits.
  6. Credit Card Integration: Many premium travel credit cards offer Priority Pass Select membership as a benefit, often with unlimited visits and guest access.

Cons of Priority Pass:

  1. Variable Lounge Quality: Some lounges are mediocre or poor, depending on the airport and location.
  2. Cost: While the annual fees can be reasonable, individual lounge visits can add up, especially if you're not a frequent traveler.
  3. Overcrowding: Lounges can be crowded, especially during peak travel times, which may reduce the sanctuary-like experience.
  4. Limited Restaurant Benefits: Some membership tiers, like Priority Pass Select, do not include restaurant benefits.

Conclusion: Priority Pass offers significant benefits for frequent travelers, including global lounge access, complimentary amenities, and flexible membership options. However, the quality of lounges can vary, and the cost of individual visits may not be justified for infrequent travelers.

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Priority Pass Customer Reviews (12)

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Priority Pass Customer’s Q&A

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Priority Pass Features and Benefits

Key Features and Benefits of Priority Pass:

  1. Access to Over 1,600 Airport Lounges:

    • Global network of lounges in over 600 cities and 145 countries.
  2. Complimentary Amenities:

    • Food and Drinks: Complimentary pre-flight bites and drinks.
    • Wi-Fi: Reliable Wi-Fi access.
    • Charging Stations: Plenty of outlets for charging devices.
    • Business Facilities: Work stations, computers, and printers.
  3. Luxury Amenities:

    • Sleeping Suites: Access to private sleeping areas in select airports.
    • Spa Services: BeRelax spa treatments, including massages, manicures, and facials.
    • Game Space: Arcades and on-demand workspaces.
    • Unique Features: Infinity pools, putting greens, and outdoor pools in select lounges.
  4. Additional Member Benefits:

    • WithU Fitness App: Complimentary membership to a premium fitness app.
    • Discounts at Airport Restaurants: Free dining credits to nearly 30 airport restaurants and bars.
    • Meet & Assist Services: Private airport transfers and car rentals at preferential rates.
  5. Membership Plans:

    • Standard Membership: Flat fee per member visit, with additional fees for guests.
    • Standard Plus Membership: 10 free member visits, then a flat fee per member visit, with additional fees for guests.
    • Prestige Membership: All member visits are free, with additional fees for guests.
  6. Digital Membership:

    • Digital Membership Card: Available in the Priority Pass app for easy on-the-go access.
  7. Guest Policy:

    • Complimentary Guests: Some membership types include complimentary guest visits, while others require a fee.
  8. Pre-Booking:

    • Pre-Booking Available: Select locations allow pre-booking for a small fee, ensuring a spot in the lounge.

Priority Pass Pricing

Priority Pass offers three membership plans with different pricing and benefits:

  • Standard: $99 annual fee, $35 per visit for the member and any guests.
  • Standard Plus: $329 annual fee, 10 complimentary lounge visits, then $35 per visit for the member and any guests.
  • Prestige: $469 annual fee, unlimited lounge visits for the member, with guests charged $35 per visit.

These plans can also be accessed through various credit cards that include Priority Pass Select membership, which often comes with additional benefits and guest allowances.

About Prioritypass.com Payment Method?

Priority Pass accepts the following debit/credit cards: Visa, Mastercard, American Express, and Diners Club. To settle outstanding fees on an account, if the card was received through Priority Pass and the account has been registered online, card details can be updated in the 'My Details' section. Receipts for Priority Pass membership fees can only be provided if the membership was purchased directly from Priority Pass. For lounge visit receipts, they may be available using the Priority Pass website 'My Visits' section. If they aren't available, contacting the lounge directly would be necessary. For members who receive Priority Pass as a benefit of their payment card, a request for pre-authorisation payment may be made against the eligible card. If a 'pre-authorisation' amount has not been returned, it is advised to check if the charge is from Prioritypass.com and not directly from the lounge. It is not possible for Priority Pass to refund any amounts that have been paid directly to the lounge.

Priority Pass FAQs

FAQ

Priority Pass Alternatives

Here are the top 10 Priority Pass alternatives based on the provided sources:

  1. LoungeBuddy - Known for its pay-as-you-go model and high-end lounge options, making it a reliable choice for those who value certainty in lounge access.

  2. DragonPass - Offers a decent lounge network with some unique lounges not found in Priority Pass, making it a viable option depending on your frequent airports.

  3. Airline Club Memberships - Specifically useful for domestic travel on airlines like United, American, and Delta, offering lounge access regardless of class.

  4. Amex Plat - While expensive, it provides Centurion access or Delta SkyClub access when flying Delta, offering a high-end lounge experience.

  5. Credit Cards with Direct Lounge Access - Cards like Rakuten Premium offer limited but specific lounge access at certain airports, which can be beneficial for frequent travelers to specific airports.

  6. TAV Passport - Another non-airline membership program with a decent lounge network and unique lounges, similar to DragonPass.

  7. LoungeKey - Run by the same company as Priority Pass, offering a comparison with Priority Pass and DragonPass for better decision-making.

  8. TripIt - A travel planner that organizes all travel plans in one place, useful for managing trips but not specifically for lounge access.

  9. Rove.me - A travel guide that suggests the best time to visit destinations based on experiences, useful for trip planning but not for lounge access.

  10. UpgradedPoints - A site that helps maximize travel points and frequent flyer miles, useful for optimizing travel rewards but not specifically for lounge access.

These alternatives cater to different needs and preferences, from reliable pay-as-you-go models to specific airline club memberships and credit card perks.

FAQ

About Prioritypass.com Prices and Cost?

Priority Pass offers three membership plans. The Standard membership costs US$99 per year, with each visit costing an additional US$35. The Standard Plus membership is priced at US$329 per year, which includes 10 free visits, after which each visit costs US$35. The Prestige membership costs US$469 per year and includes unlimited free visits. For all membership types, a guest visit fee of US$35 applies. These memberships provide access to over 1,200 airport lounges around the world, enhancing the travel experience with quiet, connected spaces to relax or work in, and a range of complimentary pre-flight bites and drinks.

FAQ

About Prioritypass.com Popular Products and Services?

Prioritypass.com offers a range of services designed to enhance the airport experience. The primary offering is the Airport Lounge Membership, which provides access to over 1,500 airport lounges globally. This membership is available in three tiers: Standard, Standard Plus, and Prestige, catering to occasional, regular, and frequent travelers respectively.

The Standard membership has an annual fee of US$99, the Standard Plus is US$329, and the Prestige is US$469. Each tier offers different levels of access and benefits.

In addition to lounge access, Priority Pass also offers a variety of additional benefits to enhance the airport experience. These include the ability to pre-book lounges at select locations for a small fee, and access to exclusive advantages beyond premium lounges.

Priority Pass also offers a mobile app that helps members find and access lounges and experiences, navigate airports, and manage their accounts. The app also includes bespoke airport guides to further enhance the airport experience.

Priority Pass Select is a special membership designed for customers who receive their membership through a US Financial Institution. This membership provides access to lounges and experiences in 95% of the world's busiest airports.

Most Priority Pass lounges offer complimentary Wi-Fi, spaces for both work and relaxation, power sockets and charging stations, magazines and newspapers, and complimentary refreshments and snacks.

Priority Pass continuously adds new lounges and additional in-airport benefits to improve the pre-flight experience. The lounges are quiet, connected spaces to relax or work in, where members can refresh and refuel with a range of complimentary pre-flight bites and drinks.

Priority Pass has lounges and travel experiences in over 600 cities and 145 countries. Some of the recently added lounges include the Aspire Lounge in Belfast, Northern Ireland, the Gol Smiles (International) in Rio de Janeiro, Brazil, the Travel Club Lounge in Kuala Lumpur, Malaysia, and the Virgin Atlantic Clubhouse in Washington DC, USA.

FAQ

Where can I find my Priority Pass membership information?

You can find your membership information by logging in to your online account on the website or on the Account section of the App. If you need assistance with logging in, please refer to "How do I log in to the App or website?"
FAQ

Can I take guests into a lounge?

Yes, you can bring guests with you to enjoy the lounge. However, it's important to check if the lounge you are visiting has a guest limit by checking their Lounge Information.
FAQ

How do I renew my Priority Pass membership?

You can renew your membership by contacting their Membership Services Team.
FAQ

How do I cancel my Priority Pass membership?

If you purchased your membership from them, please contact their Membership Services Team for assistance with canceling your membership. If you received your membership through another provider, such as your bank, please contact them to cancel your membership.
FAQ

How do I update my payment card details?

Log in to your Priority Pass account, go to the "My Details" tab, and scroll down to "Billing details." Enter your new payment card details and click "Save." Your bank may ask you to complete two-factor authentication.

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